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by Coleen Groharing
02/18/2013

Description Of Work: NeoTec set up my new computer. He took the time to make sure that I was comfortable with the new set up. This computer has Windows 8 which is very different from the XP that I had before. He loaded all the software that I needed and he also brought material from the hard drive. I hadn't remembered the pictures that I had stored on the old computer. The new one was already set up. I told him not to worry about it but he went out to his car for his laptop and took the hard drive out of the old computer. He took a lot of extra time to find all my pictures and put them on the new computer. He is very, very good at what he does and is extremely professional and personable. I will be calling him for all my future computer needs. I will also be taking classes from him. Member Comments: He arrived right on time and began the process of taking down the old computer and setting up the new one. He retrieved all my files for me. He also explained how the new Operating System worked in detail and made sure that I was comfortable enough to spend some time (on my own) using the new system and told me to call at any time with any questions. He was here about 2 hours and charged a very reasonable $150.00. I would highly recommend him to my friends and anyone who needs help with a computer. This was actually the second time I contacted Neo-Tec. The first time I called, he came over within a half hour and attempted to fix my problem. He was here over an hour and everything seemed to be fixed. However, I had to call him back and he gave me some instructions over the phone. When this didn't work either, he took over my computer and spent at least forty five minutes trying to correct the problem, which he did. There was no charge for this. On a subsequent call, after my computer displayed the blue screen, he told me it was shot. (This explained all the previous problems trying to fix my issues) He recommended a Dell or a Hewlett Packard and I purchased an HP. The visit on the 19th was when he installed the new computer.

by Carol Dunne
02/04/2013

My computer was infected with a virus and needed to be cleaned up and made to run smoothly again. Neotec did a very good job and my computer is functioning better than ever!

by William Voigt
1/10/2012

I wanted data transferred from my old computer to my new one and set it up so I (The Amateur) could use it. He did so quickly and efficiently. He explained things and was generous with his time. I would ask him back any time I have a problem. Bill Voigt

by Larry Hubner
9/13/2012

Very well, very professional, explains in a way I can understand.

by Tad Hofkin
10/28/2012

My computer went kaput. Jeff showed right on time and, after hard work, restore my unit to the full functionality. Great service, worth every penny. Member Comments: Turned computer on - did not work. Jeff restored it. I am not techie enough to tell you what he did, besides, I left him alone to fix problem.

by Wayne Shisler
11/14/2012

I called Jeff at Neotec at 12:30 with a hard drive failure. He told me he'd be here in a half hour and beat that. He did everything he could to help me out.

by Roberta Tassara
1/10/2012

Internet almost impossible to use. It took forever to load a page and I kept getting script warnings and for example, couldn't even log into yahoo. If I used the side scroll on the page, it would take at least a minute for it to react if at all. These are just some examples. Neotec cleaned out the clutter and now it is like a new computer. Member Comments: My computer and internet was super slow. I called and he was the only company who answered his phone in person. Before Neotec, I called Geek squad and they told me their computer system was down (how ironic)! Neotec was available right away and it took an hour and a half to clean up my computer. He also got our wireless router to work and got our TV connected to the internet. He was very helpful. I will call him again in the future if I need computer help again

by NANCY SCHLOSSER
11/10/2012

Jeff "unstuck" my husband's work computer, upgraded our anti-virus programs, gave my computer a tune-up and connected our new Google TV to our wireless system. Member Comments: First, we have used Neotec before and have always had excellent service in a timely fashion that we could count on to be helpful. My husband called Jeff on Tuesday night in a panic since his work computer had frozen. Jeff arrived at 8 AM the next morning, resolved the issue with the laptop, upgraded all the anti-virus software, did a complete scan to check for other issues and answered some questions my husband had about software. Then Jeff addressed my PC, also upgrading anti-virus programs, eliminating programs I no longer needed, doing a scan to check for other issues and generally making sure my computer was functioning at it's best. Jeff then hooked up our Google TV. Jeff is extremely knowledgeable, very friendly and is usually able to come out on short notice. I have recommended him many times to my friends and neighbors. I have his card under my mouse pad!

by Jeordano Martinez
9/23/2012

I called him in to repair an old broken computer. He took it apart and let me know that , unfortunately, it was not worth repairing. I'm glad that he was honest enough to tell me that, instead of making a sale. I then had him check a laptop which was rather slow, and he did a great job on that--cleaning out all accumulated worthless programs and tuning it up to its original status. Member Comments: Great guy, great service at a good price.

by BLAKE SCHRAFT
2012

I was having issues with my computer freezing up and not handling multi-tasking well. I asked Jeff from Neotec to come by and help restore the performance of my computer. Jeff spent an hour finding issues with applications and resources that were bogging down my computer. Member Comments: After Jeff finished his analysis and "tune up" the computer works like new again.

by Marsha beer
2012

We had several issues that Jeff addressed; 1) corrected connectivity from fax/scanner to our wireless network. 2) Fixed erratic Xbox connection, 3) got our home phone reconnected to fax/scan so that it rings all around the house and not just from the fax/scanner, and 4) reconfigured wireless device so improve the internet access.. Member Comments: Jeff is very knowledgeable and extremely easy to work with. Once we described the issues we were having, he went to our computer and reviewed the current status. He really listens to what you'd like to accomplish and thoroughly reviews the system before making suggestions. He did not try to push any products or services in order to "sell" you more. I would highly recommend Neotec.

by Michael Horning
10/03/2012

My laptop had a virus, which he was able to remove. He also did some work on my computer to make it run quicker. Member Comments: I was happy with the results.

by Alfonso del Granado
05/23/2011

He Rescued My dying/dead computer data.

by William Loftus
06/13/2011

He provided in-home computer service. Member Comments: The experience was excellent overall. Jeff, the owner, was the person who completed the work, and he was superb. I’d call him again if I had any other computer problems!

by Georgiana Carlson
1/02/2012

They debugged our computers for us, and did some general connectivity on our computers as well. Member Comments: The experience has been great! This is the company that I call for any computer problems that I have; we usually use their services about twice a year. They charge an hourly rate, which is reasonable for the quality of the job. It’s been a great company to work with! He’s also saved my marriage, too.

by EMIL BERZENSKI
04/04/2012

My four year old computer basically crashed, & I could not get it operating with the usual array of reccommended fixes. I called Jeff & set up an appointment for the following day. He arrived on time, as scheduled, & proceeded to try a number of remedies to get it working again, only to determine, as I suspected, that the computer had a hardware problem that could not be inexpensively & easily fixed - it had basically died. Thankfully, Jeff was able to directly wire the hard drive, thus bypassing the inoperative & unrepairable operating system, and retrieve most of my vital files (including several income tax & software backup folders) that would have taken me many, many labor intensive hours to redo. These he copied onto a thumbdrive & transferred to a laptop computer that I also own. Member Comments: I was impressed with Jeff's obvious knowledge about computers, and the manner in which he efficiently cycled through & eliminated as nonworkable the usual solutions towards fixing an apparently unrepairable computer operating system, and managed to retrieve and save the important folders & files I needed by directly wiring the hard drive . Having gone through a number of computers, I recognized that this particular one could not, & should not, be repaired (all have a limited life & cannot be inexpensively & easily repaired), and that it was best to retrieve the important files that I needed, and merely transfer them to a newly-purchased computer. Jeff proved himself on an overall basis to be not only knowledgeable about computers, but professional, courteous, and prompt. I certainly would recommend him to anyone with such computer problems, and intend to use him again for my continuing needs in this area.

by Patricia Munro
1/27/2012

He helped us with several computer issues. He was able to assist us on all of them. I was setting up a home business and needed the extra help. Member Comments: We were extremely pleased. We would recommend this individual. We felt is pricing was fair too.

by George Kafka
1/10/2012

My work computer was moving at a very slow rate. Since I use this notebook for my work, I didn't want to leave for repair for a few days. Called Jeff, responded quickly, picked up unit and handed back to me less than 24 hrs. Excellent and prompt service. Exactly what I was looking for. Oh, and he did a great job fixing my notebook. Thanks Jeff Member Comments: Excellent experience, front door service. Computer runs like new, highly recommend.

by Stasia Knox
1/13/2012

Jeff came out within the hour, performed the diagnostic $100 for first hour, needed a $60 part - NOT A NEW COMPUTER! Yeah, great news, plus all my pictures & data are saved. The part along with his check up sped up the computer as well. Thanks! Member Comments: Quick, efficient and 100% complete repair, as I had hoped.

by Mike Knollenberg
05/31/2012

Computer Repair Eliminate Virus Program Installation Member Comments: My computer crashed after being infected with a virus. I had family videos, pictures and work files that I now had no access to foolishly did not have them backed up. I called Jeff and he was available to come out the very next day to my home to perform the services. He indicated on the phone it would take about 2 hours which is exactly how long it took. Jeff deleted the viruses, cleaned up other junk as well as installed a new anti-virus and recommended a back-up system for my computer. He was very professional, on time and answered all questions I had. He did not try to sell me on any additional services I did not ask him for. I highly recommend Jeff at Neotec and have been referring as many people as possible.

by Adam Gibbons
06/21/2011

Our computer was as broken as can be. We couldn't get to any screen - just frightening blackness. The computer (a ZT) was just three years old. Jeff came over and recovered all of our data, somehow, and evaluated the state of the old computer. I was VERY worried about the data, but he put it all on our external hard drive. The verdict was that our old motherboard was kaput. We could have replaced it, but Jeff (correctly) advised us that it would not be worth the money invested - we'll be better off with a new desktop. Member Comments: Excellent. I will certainly, positively, call Jeff again if I ever have another major computer problem. He was very friendly, and worked from the minute he entered the door until when the job was done. His rates, in my opinion, are very reasonable. He's got a great sense of humor, too! I'd give him an A+ if I could.

by Cheryl LaBanco
1/21/2011

My computer would not start - would get locked up on the Windows screen. Computer was non repairable but Jeff was able to recover everything on the hard drive. Member Comments: Unfortunately (for me) I am a repeat customer. The first time Jeff repaired my computer and got it back to working how it should. I had an old computer and knew it was only a matter of time before it broke again but I was not ready to purchase a new one. Well, a few months later the computer died so I called Jeff again. He came out promptly and tried to fix my computer. Jeff said it was non repairable but he was able to recover everything on my hard drive. I did not have an external hard drive so Jeff offered to go out and pick one up for me since I had a newborn baby and would be difficult to get one. His prices are very reasonable and I am just so thankful he was able to recover everything - including all the pictures of our newborn baby!

by Carole Weller
04/03/2011

Jeff cleared up my husband's computer which had been running rather slow. He rearranged things on my computer to free up additional space on my hard drive. He moved my iTunes to an external hard drive. Member Comments: When I first called, his voice mail did not pick up the call. He returned my call very promptly and apologized for his voice mail not functioning so I could leave a message. We scheduled an appointment for 3 days later which was a Sunday. Love the fact that he was able to come on a Sunday when my husband was home to ask his own questions and get answers directly instead of me forgetting half of it! Jeff arrived promptly and got right to work. He was very easy to talk to and didn't geek speak me! I manage our i-Tunes accounts, all four of them, from my computer and had no space left on my hard drive. He moved the i-Tunes library to an external hard drive and created a short cut on my desk top to access it (which was great for the computer idiot I am)! He didn't leave us until all our questions were answered. We will call him with any other issues, gladly recommend him to anyone and ask his opinion when we are ready to purchase new computers!

by NANCY SCHLOSSER
03/03/2011

Jeff connected my wireless printer, checked the connections I made myself, transferred the data from my old computer to the new tower and wiped the old tower clean so it could be recycled safely. Jeff looked at the new system, made changes and adjustments to make it work more efficiently, installed a free security system on the tower, adjusted my mouse operation and taught me the key features of Windows 7 that he felt would be the most useful. He also evaluated our wireless network, made suggestions and then provided a device to create a wired system to prevent me from being constantly kicked off the wireless connection. Member Comments: I purchased a new computer tower, monitor, wireless keyboard and mouse and a wireless printer with the hopes that I could install it all myself. When the printer would not connect, I checked Angie's List for computer help and found Neotech and Jeff Bingham. What a joy! Jeff was available within an hour and I was put at ease as soon as he walked in the door. Jeff has the rare gift of both technical savvy and excellent communication skills. Above all, he listened to me and addressed my issues in a calm, reassuring way that made me feel supported and educated. Jeff answered my questions with information I could understand. I was very impressed with his manner and obvious computer skills. I have had tech support before but never from someone with Jeff's ability help me understand what he was doing and why. For those customers who just want their technology fixed, Jeff would happily do that as well. My husband needs to replace a desktop and also purchase a laptop for business travel and we will definitely call Jeff to help us buy the right products and have him set them up for us. I have already recommended Jeff to others. He is fabulous!

by Patricia Kocher-Cowan
02/10/2011

He came to my house right away. I needed 2 computers looked out and ended up looking at them all. Member Comments: He looked at my son's computer and said it was poorly designed because it was overheating. He said he could replace it but it wouldn’t really help so he gave me some options. He then went through my daughter’s computer and cleaned it up and got rid of malware. He installed anti-virus software on my computer. He is very professional and I feel like I can trust him.

by SHARON JOUZAPAITIS
1/17/2012

Jeff installed the power supply for the desktop. Member Comments: I was very pleased that when I called and explained that I couldn't get my computer to turn on, Jeff said that he was available to come out right away. He did so and, as things go, he pushed the button and started the computer. I asked him to install the part anyway because I didn't want him to leave and then find out it wouldn't turn on again. Although the computer would start, I still couldn't connect to the Internet (which I found out was an Internet Service Provider problem that was remedied by a phone call). I will definitely use Neotec again in the future. I now have a computer that works perfectly every time.

by DAVID & SUSAN STOKES
11/17/2010

After I got their information from Angie's List I gave them a call about my computer problem. Member Comments: He was very honest and told me over the phone that it sounded like it was a problem with AT&T and not something he would be able to fix. He ended up saving me a service charge for his honesty and if I have a problem in the future I'll give him a call

by Ray Mravic
1/04/2011

Computer froze up. Russ picked up machine, analyzed issue and provided accurate estimate with options of to remedy the situation, along with suggestions on an upgrade to the machine that should extend its useful life. Member Comments: Superbly. Extremely professional all the way.

by Karen Leno
11/13/2010

Jeff worked on several things at my request. He installed a Wii game, set it up with Netflix, set up a router, a new laptop, synced up my email accounts between my laptop and desktop, changed the corded mess on my TV & components, and found the problem with a surround sound speaker. He came back at no charge to reinstall a new Wii game that replaced a defective game, He was very patient and explained what he was doing so that I would understand the different set ups. Member Comments: Jeff is a true professional and values doing the job right. He fixed things that a local stereo/TV store set up improperly. I had called the other company twice to fix the surround sound but they completely dismissed a popping/static rear speaker. He arrives on time and tests out what he fixes. Then he had me try it out to make sure that I understood the new setups. I will always call on Jeff for future electronic and computer issues.

by Cheryl LaBanco
2010

I was having computer issues and decided to call Neotec after reading the positive reviews through Angie's List. My computer was not loading properly and freezing on the Windows screen. Jeff was able to come out the same day to service my computer. I explained the problem over the phone and he was able to give me an estimate - stating it was only off what I was saying over the phone, but the estimate was right in line with the charges. Member Comments: Jeff came out the same day and arrived right on time. He was able to service the computer and it is now working perfectly as it should! Price was very reasonable and within his over the phone quote/estimate. Overall I am very pleased with his service.

by MICHAEL GREEN
02/1/2010

Our hard drive crashed and they had to reconstruct everything. They did retrieve everything we needed. Member Comments: They came out right away, so they were very timely. They took their time to explain what was going on. They were courteous and we would use them again and recommend them.

by William Loftus
2010

Computer was compromised and had to be scrubbed and reset. New security software was installed. Member Comments: Jeff was prompt in responding. Came to my home to pick up and deliver the computer. When he returned the computer he spent over an hour making sure everything was working properly.

by Susan Mazza
8/30/2010

Jeff was prompt in responding. Came to my home to pick up and deliver the computer. When he returned the computer he spent over an hour making sure everything was working properly.

by Lee Stinehelfer
9-9-10

"After having an incredibly horrific experience with the Geek Squad at Best Buy I found Jeff with Neotec Computer. Probably the best personal experience combined with the expertise of a well seasoned IT. I had 3 computers he was working on all at the same time. I was thinking that he was going to charge me for 3 separate computers but when he was finished in about 2 hours he charged me an hourly rate. So when one was installing and updating he was working on the others. Not only was he so productive he also gave me some tips on how to further protect my network. With free support and the in house, yes I said In House appointment he came to me and worked on my computers so I didn't have to disconnect everything and transport them to him. Great business model! So not only was he about a 1/3 of the price of Best Buys Geek Squad, he actually fixed the computers in house cheaper than 1 computer I had the Geek squad do which turns out wasn't even fixed when I got it back. I'll definitely use Jeff at Neotec again for my next computer melt down. "

by Alfonso del Granado
2/18/2008

"At the Oak Brook Surgical Centre, we spent weeks interviewing tech support providers. We selected Jeff as our front line man, while a larger organization was chosen as our second line (against the recommendations of the tech committee). We lived to regret the second decision, while Jeff has proven to be an absolute gem, demonstrating a remarkable flexibility and competence far beyond that of the lamentable larger organization. Jeff and Neotec are highly recommended."

by Jeff Pawlowski
6/9/2010

"Jeff has been doing IT repairs and updates for me since 2006. He does a great job and thinks "out of the box" when problem solving and determining what the best and most cost effective solution should be. His service is a much needed part of running a small business such as the one I am running. I would highly recommend Jeff and Neotec Computers to anyone who needs this type of assistance for their day to day computer issues and maintenance needed periodically to keep your system running at its peak performance. Jeff Pawlowski President, Monument Homes, Inc."

by Dan Grebel
6/9/2010

"Jeff took the time to understand my IT related needs, review the problem and provide a solution that was within my means and added suggestions for preventative maintenance."

by Chuck Albanese
6/11/2010

"Jeff has done considerable work for us and has done so with consistently good results and an honest approach that is hard to come by these days. I would recommend Jeff for any spyware and virus removal, computer repair, and wireless and networking needs at the office and even at home."

by David Hambright
6/17/2010

" After having a bad experience with Best Buy Geek Squad I found Neotec in the yellow pages and have now had Jeff come to my business approximately 5 times and I plan to continue using his services. I am a happy customer. David Hambright"

by Gary Knaus
6/24/2010

"I have utilized Jeff's services twice - once when my hard disk crashed and a second time when I needed to upgrade my business computer system. He quickly grasped the system requirements, recommended equipment that would cost effectively meet my needs and successfully installed the new system."

by Patrick Voss
6/17/2010

"I've hired Jeff on several occasions to assist with minor to major computer issues and data recovery. He is TERRIFIC to work with...very personable, speaks to me in my language, explains very clearly what is going on technically and does whatever he can to achieve the outcome I'm looking for. He is the only person I would call when I have a computer question or problem. Use him, you won't be disappointed!"

by Dave
6/24/2010

"Jeff has come to my location 4-6 times, once for a total laptop crash and he save my rear end in his remedy for that catastrophe. He responds quickly, gets here on time, and gives me a good result, so I continue to look to Jeff for my IT support David"

by Jill N.
5/9/2010

"Jeff at Neotec was awesome! Not only did he pick up and deliver my laptop, but his service was quick and affordable.

Unfortunately, my laptop crashed and he helped me find a new laptop.

Its service like Neotec's that is hard to find these days. I would highly recommend their services to anyone."

by Bridget Shahan
6/17/2010

"Jeff has assisted me with various IT/computer issues several times over the past few years. He has always responded promptly, and he has always known how to solve my hardware and software IT issues. I strongly recommend Jeff."

by Nik
6/14/2010

"I wanted to introduce you to a small business owner that I have been fortunate to be able to find and use when my computers systems have experienced issues. Like many of you our computers systems are extremely important at work and at home, and when something goes wrong we all need someone that is knowledgeable, expedient, trustworthy and reasonably priced, though the latter seems not to matter as much when I’m in a crunch and really need my pc to be fixed. Anyway, I happened to see a Geek Squad car in our subdivision the other day while pulling out of my drive way to go to work and I immediately thought of sending an email to everyone to introduce you to Jeff Bingham.

"Jeff is a small business owner who operates Neotec Computer Inc based here in Naperville. Over the years I’ve seen the good, the bad and the ugly when I comes to companies and “consultants” that offer computer repair services. I highly recommend Neotec as I found Jeff to be extremely knowledgeable at assessing my pc issues and then mapping out what needed to be done to fix the problems. Jeff also performed his work promptly, was very professional and offered his services at a very competitive price. Ultimately, I continue to use Jeff’s firm for all my computer repair issues because I have come to trust that he cares about my business, and goes out of his way to answer my calls, or to stop by my office on short notice to get my pc’s back up and running much faster than his competitors.

"I rarely go out of my way to recommend a company, but I had such a positive experience with Neotec I felt compelled to offer up their info to all that may be interested. Should a pc issue ever arise and you help fast, please call Jeff to see what he can do to get you operational again."

by Tracey L
3/14/2010

Neotec came to my house and removed the virus, tuned up my computer and made it fast again. IN 1 HOUR !!! They did miracles. I rate them 11 stars. Thank you Neotec

by Randy K
4/1/2010

The Geek Squad told me that they would have to reload my computer and I would lose everything. I didn’t feel right about them so I thought I would check around. I called Jeff at Neotec and he seemed really knowledgeable. I made an appointment and he came and fixed the problem. He DIDN’T have to reload the computer and I DIDN’T lose everything It is good to find a real professional. I don’t know why the Geek Squad is in business

by erik h
07/05/2007

Best I've ever seen: I spent 3-4 days looking for a new network support company. Most of them never even called me back. NEOTEC called me the next day and stopped in my office the day after. NEOTEC keeps their promises, is friendly, and has a huge amount of knowledge. The best part is they don't try to sell you anything you don't need. They live by the logic of keeping it simple and effective. I would highly recommend NEOTEC to anyone who has any sort computer problems

by another1gohl@...
05/24/2007

WOW: I hired Neotec to manage my company’s network. They made HUGE changes. We are much more efficient and I can spend my time running a company

a Yahoo! Local User
04/12/2007

Better than the GEEK: They were able to fix my networking problems. I would be out of business if they didn’t save me.

by mike delphi
04/06/2007

didn't think anyone could save my computer: after spending 4 hours on the phone to Bombay tech support i knew that there had to be a better way. I called Neotec Computer and the same day they had it fixed. Why didn’t I call them sooner?

by a Yahoo! Local User
03/31/2007

SUBWAY OWNER: my computer broke in the morning and neotec fixed it before the lunch rush came in. GREAT CUSTOMER SERVICE.

by Oliver C
03/25/2007

Did a great job: Best Buy told me that it was unfixable. Neotec fixed it in an hour. Jeff really knows what he is doing.

by jim P
11/19/2006

WOW: The first people that really know what the are talking about. cheap and fast, and not a minute late.